Customer Service and Technical Support
In general we will respond to customer service or technical support queries within one working day.
Davra have established an escalation team comprising managers from each department. On receipt of a customer ticket, an email is sent to all members of this team. A member of the team will accept the query and respond to it indicating that the issue is being addressed or investigated as appropriate.
All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
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